CloserStill Event Terms and Conditions

CloserStill Event Terms and Conditions

These terms and conditions apply to all delegate ticket bookings for conferences, congresses, events, exhibitions, forums, one-on-one meetings, seminars, shows, summits, and/or webinars (including virtual events) (each an "Event") held by a member of the CloserStill Group (the "Terms"), and for the purposes of these Terms:

(a) "CloserStill Group" means CloserStill Media Limited, company number 05816917, with its registered office at 3rd Floor, The Foundry, 77 Fulham Palace Rd, London W6 8JA, and its subsidiaries and parent companies, as well as the subsidiaries of each parent company; and a member of the CloserStill Group means any of them; and 

(b) References in these terms to "CloserStill," "we," "us," and "our" mean the member of the CloserStill Group that is organizing the relevant Event.

These Terms, and any other terms provided during the booking process, apply to all events we host in the United Kingdom and Europe. Please read the Terms carefully before making a booking. 

1 About the Terms

1.1 These Terms, and any other terms communicated as part of the booking process (including on the booking form and/or your ticket), together with any other terms relating to your specific Event, govern the agreement between CloserStill and the person making the booking and/or attending the Event ("you"). 
1.2 If you are purchasing Event tickets on behalf of other delegates (as part of a group or otherwise), such delegates will also be bound by these Terms, and by booking their Event tickets, you agree to provide these Terms to those delegates and to ensure they comply with these Terms. 

2 Booking and payment 

2.1 You can purchase and/or request Event tickets on our main website or the relevant Event website, by contacting us using the contact details on our main website or the relevant Event website, or onsite at certain Events. If you are purchasing and/or requesting Event tickets on behalf of delegates, you can purchase and/or request Event tickets on our main website, the relevant Event website, or by contacting us by phone. 
2.2 Submitting an Event booking request does not guarantee your place at an Event. Your place is only secured when we send you your booking confirmation via email to the email address you provided as part of the booking. 
2.3 Where a fee is required as part of your Event ticket, fees can be paid by credit or debit card on our website or via bank transfer. All invoices for attendance at an Event must be paid within 14 days of the invoice date or, if sooner, prior to your attendance at the Event. 
2.4 Your Event ticket(s) will be emailed to you no later than 2 weeks before the Event. If you have not received your ticket within this timeframe, please contact us using the details on our website or the relevant Event website. Alternatively, you can pick up your Event ticket at the on-site registration desk at the Event venue, provided you present your Event ticket code, which will be emailed to you.  

3 Cancellation by you
3.1 Delegates who registered on or after September 1, 2020, may receive a refund until September 30, 2021 (minus a 25% service fee). Places may be transferred to attend anotherCloserStill Media Veterinary Eventwithin 12 months of the London Vet Show conference, to another person, or to a colleague without incurring any extra fees. Conference passes cannot be resold or carried over to the following year more than once.

4 Transfer or substitution of tickets
4.1 You may not resell or transfer your Event ticket to another person, or allow another person to attend in place of the named delegate, without our prior permission. 
4.2 If you are no longer able to attend an Event after purchasing an Event ticket, subject to our prior approval, we may be able to transfer the booking to another delegate designated by you, subject to an administration fee.  
4.3 If the Event is to be held:
(a) in person, you must notify us of any changes before the start time shown on your Event ticket; and
(b) virtually, you must notify us of any changes before the start time shown on your Event ticket and you must not share your access to the virtual Event with another individual without our prior approval.  

5 Rescheduling, replacement, cancellation, and modification by us
5.1 We aim to provide the Events as described, but we reserve the right to reschedule, replace, cancel, and/or modify an Event.
5.2 We reserve the right to reschedule or replace Events for any reason and at our discretion.  Where possible, we will provide you with reasonable notice regarding the rescheduling or replacement of an Event; however, it is ultimately your responsibility to determine whether an Event has been rescheduled or replaced. If we choose to reschedule or replace an Event, we reserve the right to apply your ticket to the rescheduled or replacement Event (including where that is the version of the Event held in a subsequent year) and your Event ticket and associated ticket fee will automatically apply to the rescheduled or replacement Event and you will not receive a refund. If we choose to reschedule or replace an Event, these Terms will apply to the rescheduled or replacement Event.
5.3 If we are unable to reschedule or replace an Event in accordance with clause 5.2, we will cancel the Event and take reasonable steps to notify you by email at least one month before the date of the Event. However, if we have to cancel the Event at short notice due to exceptional circumstances, we cannot guarantee that you will be informed of such cancellation before the date of the Event. It is your responsibility to verify whether an Event has been canceled before the date of the Event. We will automatically refund the full price of your tickets to the original payment card, plus any booking fees you incurred. Please allow 90 business days for your refund to be processed. We will not otherwise be liable to you for any expenses, losses, or costs you have incurred in connection with the Event. 
5.4 We reserve the right, in our sole discretion, to change any aspect of an Event, including but not limited to the Event name, program, content, format, speakers, venue, and timing on the scheduled day. Any such changes do not entitle you to cancel your Event booking or to a refund of any part of your Event ticket booking.  

6 Force Majeure
6.1 We will not be liable to you for any loss or damage caused to or suffered by you as a direct or indirect result of our failure to perform any of our obligations in connection with an Event, to the extent that such failure is caused by events, circumstances, or causes beyond our control. 

7 Event Conduct
7.1 Whilst attending an Event, you must behave respectfully toward your fellow delegates and Event staff and comply with:
(a) all applicable laws (including health and safety requirements);
(b) any instructions given by CloserStill or staff at the venue; and
(c) the terms and conditions of the venue, relevant website, and/or platform. 
7.2 You are responsible for your own safety while attending an Event. Subject to clauses 12.1 and 12.2 of these Terms, we shall not be liable for any loss or damage suffered by you. You should also arrange your own insurance coverage for attending the Event. 
7.3 To enter certain Events and as appropriate, you might be required to provide proof of identification, proof of occupation, proof of membership of a professional body and/or membership number or your student card to receive your Event entry pass.
7.4 While attending an Event, you must not:
(a) photograph, film, record, or livestream any part of an Event without our prior permission;
(b) engage in any canvassing, suitcasing, soliciting, leafleting, demonstrations, objectionable behavior, or any other disruptive or unauthorized activity while attending an Event;
(c) conduct any business or marketing while attending an Event unless you are registered with us as an exhibitor or sponsor for that particular Event, in which case you must act in accordance with our separate exhibitor and sponsor terms; 
(d) bring the Event or CloserStill (including any member of the CloserStill Group) into disrepute;
(e) be prejudicial to the image and/or reputation of the Event or CloserStill (including any member of the CloserStill Group); and
(f) do anything that would or is likely to endanger other delegates, Event staff, or the general public.
7.5 By attending an Event, you acknowledge and accept that we or persons authorized by us (whether acting on our behalf or otherwise) may be photographing, filming, recording, or livestreaming an Event, and we reserve the right to use photographs, images, sound recordings, and video footage taken at the Event, as well as screenshots, chat room content, and other content from virtual, social media, or similar environments made available by us or on our behalf in connection with the Event for future or other Events, as well as in any marketing materials or media—including social media—which may include, but is not limited to, your name, voice, or image. 
7.6 Unless otherwise specified or agreed in advance with CloserStill, children under the age of 18 are not permitted to attend any of our Events.
7.7 If you do not comply with these Terms, we reserve the right to refuse entry and/or remove you from an Event. 

8 Pandemics or epidemics
8.1 You should not attend an Event in person if, at the time of the Event, you:
(a) are experiencing or have experienced any Covid-19 (or any other infectious disease) symptoms (as published by the government of the country in which the Event is held or in the country in which you reside) in the last 14 days;
(b) have come into contact with another individual who has Covid-19 (or any other infectious disease) or is experiencing Covid-19 (or any other infectious disease) symptoms; or
(c) have been told to self-isolate or quarantine (for example, through the NHS or another approved test and trace app in the country in which the Event is held or the country in which you reside).  
8.2 We reserve the right to impose conditions of entry to our Events, where we consider these to be necessary to comply with government rules and guidance regarding Covid-19 and any other infectious diseases, pandemics, or epidemics. This may include conducting health screenings prior to entry to an Event (such as a temperature check) or requiring you to wear personal protective equipment such as masks or other face coverings (unless you are exempt). 
8.3 You must follow all government and venue rules and guidance regarding COVID-19 and any other infectious diseases, pandemics, or epidemics at all times while attending our Events. In particular, you should follow the recommended hygiene measures and observe social distancing guidelines. We reserve the right to update the measures in place at an Event without prior notice to you, and we also reserve the right to remove any attendees who do not comply with the rules or where we otherwise deem it appropriate in the interest of the safety of others attending an Event. 

9 Virtual events
9.1 If you are attending a virtualevent, you will receive the login details via the email address you provided at least 48 hours before the event is scheduled to begin. Please check your junk and spam folders for the login details. If you have not received the login details 48 hours in advance, please contact us using the contact information on our website or the relevant event website. 
9.2 For our virtual Events, we strive to provide constant, uninterrupted access to the relevant website and content, but we cannot guarantee that it will be available for the duration of the Event. We are also not liable for any delay or failure to deliver the virtual Event content caused by third parties (such as speakers). 
9.3 It is your responsibility to ensure that you have the appropriate equipment, software, and sufficient network access to attend a virtual Event. 

10 Intellectual property rights
10.1 We retain all intellectual property rights in relation to our Events, including in any content relating to our Events. We may grant a license to third parties to use content from an Event at our sole discretion.
10.2 You may use content relating to an Event solely for your own personal use and not for resale, distribution, or any commercial purposes. 

11 Data protection
11.1 To facilitate your booking, we will need to process your personal data, including your name and contact details.
11.2 Please note that if you attend an Event in person and your Event ticket or badge is scanned by us when you attend a session as part of the Event, you consent to us sharing your registration details with the session / theater sponsors. If you attend a virtual Event, you consent to us sharing your registration details with the session/theater sponsors of the sessions you attend. You can withdraw your consent at any time by visiting the registration kiosks if you are attending an Event in person, or by contacting us at dataprotection@closerstillmedia.com. 
11.3 We will send you marketing materials about our Events, and you can opt out of receiving marketing from us at any time by using the unsubscribe link or by contacting us via email at dataprotection@closerstillmedia.com.
11.4 For more information about how we process your personal data, please see our privacy policy here.

12 Limitation of Liability
12.1 Except as expressly stated in these Terms, all warranties, conditions, and other terms implied by statute or law are, to the fullest extent permitted by law, excluded. 
12.2 Nothing in these Terms shall exclude or restrict our liability, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, and any matter for which it would be unlawful to exclude or restrict liability.
12.3 Subject to clauses 12.1 and 12.2, we are not liable for:
(a) loss of profits;
(b) loss of sales or business;
(c) loss of agreements or contracts;
(d) loss of anticipated savings;
(e) loss of use or corruption of software data or information;
(f) loss of or damage to goodwill; and
(g) indirect or consequential loss. 
12.4 Subject to clauses 12.1 and 12.2, our maximum aggregate liability in contract, tort, or otherwise (including any liability for any negligent act or omission) arising out of or in connection with the performance of our obligations under these Terms shall be limited to the amount paid for the Event ticket. 
12.5 The views and materials presented by speakers at Events are their own, and we do not recommend, endorse, or promote the views, acts, or omissions of any speakers or any other attendees at our Events. We are also not liable for any information provided or distributed as part of an Event, and such information shall not constitute advice, nor should any reliance be placed upon it. 

13 Accuracy of the Information Provided

13.1 In the event of any false or misleading statement made during registration, resulting in the application of a fee that does not reflect the participant’s actual situation, the organizer reserves the right to suspend the registration and request proof of the participant’s professional status. If no valid documentation is provided, the organizer reserves the right to cancel the registration or to claim the difference in fees. No refund will be issued in such cases.

14 Visa and Liability

14.1 Please note that visa application fees are non-refundable. We cannot guarantee that your visa will be issued; you must obtain it directly from the French authorities in your country. PharmagoraPlus accepts no responsibility in the event of a visa refusal, and no refunds will be issued for visa support letters.

15 Miscellaneous
15.1 In the event of any inconsistency between these Terms and any terms and conditions stated on your ticket and/or booking form, these Terms shall take precedence unless any separate terms and conditions state that they take precedence in whole or in part.  
15.2 These Terms constitute the entire agreement between CloserStill and you and supersede and extinguish all previous agreements between CloserStill and you, whether written or oral, relating to their subject matter. 
15.3 We reserve the right to update these Terms from time to time to reflect changes in the law, to meet regulatory requirements, or to reflect new industry guidance and codes of practice without providing you with notice. You are advised to review these Terms periodically for any changes. These Terms were last updated on April 13, 2021. 
15.4 If you have any questions about these Terms, our Events, or any other issues, please contact us by email at info@closerstillmedia.com, by mail at 3rd Floor, The Foundry, 77 Fulham Palace Rd, London W6 8JA, or by phone at +44(0)207 348 5250. 

16 Governing Law
16.1 These Terms (including any non-contractual matters arising from or in connection with these Terms) are governed by the laws of England and Wales, and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including any non-contractual dispute or claim) arising out of or in connection with these Terms.