In pharmacies, shoplifting directly impacts profit margins, particularly for over-the-counter and health and beauty products, while remaining difficult to pinpoint accurately. Although surveillance cameras are ubiquitous, they often come into play too late and unnecessarily tie up staff. This conference offers a different approach: understanding the mechanisms of theft in pharmacies, detecting high-risk situations early on, and taking effective action without stigmatizing patients or complicating work at the counter. The goal: to reduce shrinkage while maintaining a calm work environment for the team and ensuring a high-quality customer experience.