This conference presents EPOIA, a digital solution designed to support pharmacists in their daily practice. In the face of administrative overload, regulatory complexity, and pressure at the counter, EPOIA offers practical tools tailored to the realities of the pharmacy: a support chatbot
for the counter, retrocession management, and intelligent scheduling. The goal is to demonstrate how technologies developed in collaboration with pharmacists can ensure confident decision-making, optimize pharmacy operations, and improve the quality of patient counseling.