Medication Administration and Dispensing (MAD) often raises concerns: regulatory complexity, organizational challenges, patient relations… This conference will help you identify obstacles, understand your patients’ needs, and improve their experience. You’ll discover ways to build your skills and confidence so you can support your patients with confidence and provide high-quality MAD services.

• Identify the main barriers to implementing MAD in pharmacies and their impact on communication with patients.
• Analyze key aspects of the patient experience to better meet their needs and expectations.
• Identify ways to build skills and confidence in order to provide a high-quality, stress-free MAD service.